REFUND POLICY
Thank you for choosing GameTime Grub ( we ). We strive to ensure that our customers are completely satisfied with our products and services. Please read our Refund Policy carefully to understand your rights and our obligations regarding any refund requests.
1. Eligibility for Refunds
1.1 Digital Products & Services
Due to the nature of digital products and services offered on our website, all sales are considered final once the service has been initiated or the digital product has been downloaded, unless otherwise stated. We do not offer refunds for digital products or services that have been fully delivered and accessed.
1.2 Subscription Services
For any subscription services, you may cancel your subscription at any time; however, refunds will not be provided for any fees paid prior to the cancellation date. Your subscription will remain active until the end of the current billing period.
1.3 Promotional Offers and Special Cases
Any promotional offers or discounts are subject to the specific terms and conditions provided at the time of purchase. Refunds for promotional purchases may be treated differently as described in those terms.
2. Requesting a Refund
2.1 How to Request a Refund
If you believe you have a valid reason for a refund (e.g., technical issues that prevent the use of our service or other concerns), please contact our customer support team via email at contact@ganetimegrub.net with the following information:
- Your full name and contact information
- Order number or account details.
- A detailed explanation of the issue and why you are requesting a refund.
- Any relevant supporting documentation or screenshots, if applicable.
2.2 Timeframe for Refund Requests
Refund requests must be submitted within [e.g., 14 days or 30 days] of the original purchase date, depending on the product or service purchased. Requests made after this period may not be eligible for a refund.
3. Evaluation of Refund Requests
3.1 Review Process
Upon receiving your refund request, our customer support team will investigate the details of your claim. We may request additional information from you to complete our review. During this process, please note that it may take up to [e.g., 10-14 business days] to reach a resolution.
3.2 Approval or Denial
Once your request has been fully reviewed, we will notify you via email whether your refund request has been approved or denied. If approved, we will process the refund as soon as possible according to our standard refund procedures.
4. Refund Processing
4.1 Method of Refund
Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed upon. Please note that it may take several business days for the refund to be reflected in your account, depending on your bank or payment provider.
4.2 Partial Refunds and Deductions
In some cases, only partial refunds may be granted if a portion of the product or service has been used or if specific non-refundable fees apply. Any applicable processing fees or service charges may be deducted from the total refund amount.
5. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time, and any changes will be effective immediately upon posting on our website. We encourage you to review this Refund Policy periodically so you are aware of our current policy regarding refunds.
6. Contact Us
If you have any questions about our Refund Policy or need assistance with your refund request, please contact us:
- Email: contact@gametimegrub.net